Frequently Asked Questions

THE HMCO HELP DESK

First-class service. Answers to everything you need to know.

ORDERS & CHECKOUT

How do I place an order?

Browse our collections, select your favorite items, and add them to your cart. Once you're ready, proceed to checkout to complete your purchase securely.

Can I change or cancel my order?

If you need to make changes, contact our concierge team as soon as possible at concierge@highmco.vip. Once an order has entered processing or fulfillment, changes and cancellations cannot be guaranteed.

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may vary.

SHIPPING & DELIVERY

How long does shipping take?

Delivery timelines depend on the type of product ordered.

In-stock items: Processed within 1–3 business days, excluding weekends and holidays. Shipping transit time is additional.
Shipping partner items: Estimated delivery within 2–4 weeks.

Why does my order have different delivery times?

Some items are shipped directly from our fulfillment partners. If your order contains products from different locations, they may arrive in separate packages.

How much is shipping?

Shipping costs are calculated at checkout based on your order and delivery destination.

Will I receive tracking information?

Yes, when tracking is available, you'll receive shipping confirmation with tracking details. Tracking updates may take time to appear after shipment.

What if my package is delayed or missing?

Please contact our concierge team with your order number so we can review your shipment and assist with the next steps.

RETURNS & REFUNDS

What is your return policy?

All sales are final. We do not accept returns or exchanges for changes of mind, personal preference, or incorrect product selections.

Exceptions apply to damaged, defective, or incorrect merchandise and where required by law.

What if my item arrives damaged or incorrect?

Please email concierge@highmco.vip within 3 days of delivery with your order number, a description of the issue, and clear photographs of the product and packaging.

This requested reporting period does not limit your rights under applicable law.

Do you offer refunds or store credit?

Approved claims may be resolved through a refund, replacement, or store credit, depending on the circumstances and applicable consumer protection laws.

Can I return jewelry?

Jewelry is final sale for hygiene reasons unless it arrives damaged, defective, or incorrect, or a return is otherwise required by law.

PRODUCTS & AVAILABILITY

Are all products ready to ship?

Not necessarily. Some products are available in stock, while others are fulfilled by our shipping partners. Please review the product information and estimated delivery timeline before purchasing.

Will sold-out items be restocked?

Restocks depend on product availability. Follow our social media accounts and subscribe to our email list for announcements.

Do you offer discounts or exclusive promotions?

Yes, promotional offers may be available throughout the year. Subscribe to PRIORITY ACCESS for updates on exclusive offers, new arrivals, and special announcements.